LAST UPDATED: AUGUST 2026
Liquidex subscriptions (Scout, Operator, and Institutional tiers) operate on a monthly recurring basis. You may cancel your subscription at any time directly through your account billing terminal or by contacting support. Upon cancellation, your access and remaining token allocations will remain active until the conclusion of your current billing period. We do not issue prorated refunds for partial-month cancellations.
Due to the real-time provisioning and consumption of off-market property intelligence data, lead decryption tokens and skip-tracing reserves that have already been utilized are strictly non-refundable.
Unused token refill packs (Tactical Reload, Growth Top-Up, Heavy Artillery) purchased in error may be reviewed for account balance credit within 48 hours of purchase, provided no tokens from that pack have been consumed.
Postcard credits represent print-on-demand allocations. Credits that have been committed to USPS batch printing and postal dispatch cannot be cancelled or refunded once production has initiated. Unused, uncommitted postcard credit balances may be reviewed for account credit upon written request.
If you experience technical anomalies or duplicate billing events, please contact our support logistics desk at hello@liquidex.tech within 7 days of the transaction with your account identifier and transaction details.
Liquidex enforces strict anti-fraud monitoring. Filing fraudulent payment disputes or unauthorized chargebacks without first contacting our support desk will result in immediate suspension of all platform tokens, API keys, and operator workspace credentials.